We're sorry there was an issue. Your account may tell you that you need to Level Up, especially if your subscription has expired. Here's how to check your current subscription.
If you are looking for a discounted rate for your individual Educational, Non-Profit or Governmental account for this year, you can apply or renew your annual subscription here at one of the following links:
Non-profit or Governmental: http://piktochart.com/pricing/nonprofit/
If you are sure you've made a very recent payment, but still don't have your Pro access, you can contact us and we'll be glad to help.