Has someone left your office, changed positions, or a new person needs to access an existing Piktochart account?
To insure legal compliance, we must be sure that the individual who now wants access has been granted account access previously by the original account owner.
This prevents liability should the original owner of the account prefer his/her confidential contents not be made available to others.
If you need help with this, and someone else will be taking over the account, (or if you need help gaining access to the former person's paid subscription account) please supply as much information as possible here. You can include any of the following to speed along the process:
- Include your subscription's transaction ID, if applicable.
- Include the original user's email/username/and first and last name, if possible.
- Provide the precise title of the last Saved Visual for the referenced account.
- Let us know the current log in email and the new log in email that you prefer. The new log in email address must be one never before used with Piktochart, as the system will not accept duplicate entries.
We value privacy, and are required to protect both the original legal owner of the account while still meeting your needs.