The use of Piktochart requires a stable internet connection, so that your edits and your visuals' data is stored securely in our databases.
To save your visual, or for Piktochart's auto-save feature to save properly, you'll require this good connection. Unfortunately, edits made without a proper internet connection may not be saved.
When you click the green 'Save' button but the visual fails to save, it will display a yellow message: 'Failed to save visual'. This can happen if your connection is working but unstable.
If you have tried to manually save a visual several times and it fails, you'll need to try duplicating the visual and saving a new file. Then, please edit in the new file.