In addition to the Piktochart Pro templates, Pro Team users also have the ability to save custom templates for use from the Team dashboard.
Any team member may save their work as a template for other team members to use, so long as he or she is within the Team account. When working on a visual in the editor, you may do this at any time by locating the "Set as Team Template" option from the File menu. This template will then be available through the format menus (Infographic, Presentation, Printables).
If you contact our support team, please indicate you are a Pro Team member and your assigned role (Owner, Administrator or Member).