To add a new team member, you'll first need to go to your team settings, found under your profile in the top right corner of the editor or dashboard. Then, enter their email address into the invitation field, assign them a role, and send the invite on its way. If you are inviting an existing Piktochart user, we recommend that you be sure to send the invite to the same email address with which they are already registered on Piktochart. Sending the invite to this same address would allow them to transition their work (from their personal dashboard) into your team.
You can only add new members if there is space in your team. Should you need more space, you may purchase extra seats by selecting 'Add/Remove Seats' from your Team Settings page. You will be able to add new members once you have purchased the required seats.
If you contact our support team, please indicate you are a PRO Team member and your assigned role (Owner, Administrator or Member).